All online purchases are processed through our Shopify account. For in-person sales, we accept cash, credit, or check. We charge MA Sales tax for customers in Massachusetts at 6.25% and remit to the State Massachusetts.
Refunds may be requested within 7 days of order delivery. Return shipping will be the buyer’s responsibility. All returns are subject to a 20% restocking fee. Please contact firstname.lastname@example.org to inquire. After the item is received in original condition to the shop, we will issue a refund minus original shipping fees. Please use the original packaging to protect the item and consider insuring the return shipment. Items that are returned broken will not be refunded.
If an order is damaged in shipping, we will offer a refund of all monies. Buyer must supply a photo of the damaged item for verification, with the original packaging, and comply with insurance claims to the shipper.
No refunds on custom orders.
Please note that variances in color, size (up to .25 in) and form during the manufacturing process of kiln-firing are not flaws, but are part of this art form. Our shop cannot be responsible for color variances caused by the settings of computer monitors or other viewing devices. Please allow for some variance.
I am are here to assist you! Please direct all questions to email@example.com