Studio Policies

Why We Charge For Shipping

As a small business, we hope you understand that offering free shipping is not something we can do today. We are constantly evaluating the most cost effective options to ensure that shipping prices are as low as possible. For many online shops, the cost of a free shipment is either folded into the prices for items or funded by investors. In not offering free shipping, we are striving to be transparent in the costs of the pottery you are buying, separate from the cost to ship it. To better understand the impact of free shipping on small businesses, we encourage you to read this great article by FastCompany.com. For those located in the Boston Area, we offer pickup options to avoid paying for shipping. 

Payments Accepted

All online purchases are processed through our Shopify account. For in-person sales, we accept cash, credit, or check. We charge MA Sales tax for customers in Massachusetts at 6.25% and remit to the State Massachusetts.

Refunds

Refunds may be requested within 7 days of order delivery. Return shipping will be the buyer’s responsibility. All returns are subject to a 20% restocking fee. Please contact rach@sebellshavitstudio.com to inquire. After the item is received in original condition to the shop, we will issue a refund minus original shipping fees. Please use the original packaging to protect the item and consider insuring the return shipment. Items that are returned broken will not be refunded. 

If an order is damaged in shipping, we will offer a refund of all monies. Buyer must supply a photo of the damaged item for verification, with the original packaging, and comply with insurance claims to the shipper.

No refunds on custom orders.

Please note that variances in color, size (up to .25 in) and form during the manufacturing process of kiln-firing are not flaws, but are part of this art form. Our shop cannot be responsible for color variances caused by the settings of computer monitors or other viewing devices. Please allow for some variance.

 

I am are here to assist you! Please direct all questions to rach@sebellshavitstudio.com